Privacy Policy

Privacy Policy

Last Updated March 22, 2023

This Privacy Policy describes how Adina Cosmetic Ingredients Ltd and its affiliates ("Adina," "we," "our" or "us") collect, use, and share information in connection with your use of our website (www.cosmeticingredients.co.uk), services, and applications (collectively, the "Services"). This Privacy Policy (the "Privacy Policy") does not apply to information our customers may process when using our Services.

We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including: (i) information you provide through your user account on the Services (your "Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Adina's data collection, use, and disclosure practices, please contact us at sales@adina.co.uk.

  1. INFORMATION WE COLLECT

    • Information You Provide

      1. Account Registration. When you register for an Account on our website, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

      2. Communications. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

  2. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

    • Information We Collect When You Use Our Services.

      1. Cookies and Other Tracking Technologies. As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be set on your computer or device when you visit our Services. Cookies contain a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies, log files, and/or clear gifs to record your preferences. In some countries, including countries in the European Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal information under applicable data protection laws.

    • Information We Receive from Third Parties.

      1. Third-Party Partners. We may receive publicly available information about you from our third-party partners and combine it with data that we have about you.

  3. HOW WE USE INFORMATION
    We use the information we collect in various ways, including to:

    • Provide, operate, and maintain our Services;

    • Improve, personalise, and expand our Services;

    • Understand and analyse how you use our Services;

    • Develop new products, services, features, and functionality;

    • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;

    • Process your transactions;

    • For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

  4. HOW WE SHARE INFORMATION
    Adina does not sell individuals’ information. We will share it only with our authorised Data Processors, who must always act on our instructions as the Data Controller under relevant data protection laws including GDPR.

  5. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
    Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
    However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

  1. THIRD-PARTY SERVICES
    We may use suppliers who also set cookies on our website on our behalf to deliver the services that they are providing.
    For example, Google Analytics collect anonymised data- more information can be found at:
    https://www.google.co.uk/intl/en/analytics/privacyoverview.html
    and:
    https://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
     

  2. SECURITY
    Adina is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

  3. DATA RETENTION
    We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. ACCESS
    If you are a registered user, you may access certain information associated with your Account by logging into our Services or emailing sales@adina.co.uk. If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.

To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit Adina's ability to comply with a legal obligation; inhibit Adina's ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to Adina or a third party.

  1. YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
    If you are a resident of the United Kingdom or EEA, you have the following data protection rights:

    • If you wish to access, correct, update, or request the deletion of your personal information, you can do so at any time by emailing sales@adina.co.uk.

    • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. Again, you can exercise these rights by emailing sales@adina.co.uk.

    • You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt out" link in the marketing emails we send you. To opt out of other forms of marketing, please contact us by emailing sales@adina.co.uk.

    • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

    • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

  1. YOUR CHOICES
    You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.

You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related, or similar purposes.

Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. Please note that, if you choose not to accept cookies, some features and the personalization of our Services may no longer work for you. You will continue to receive advertising material but it will not be tailored to your interests.

  1. CHILDREN'S PRIVACY
    Adina does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at sales@adina.co.uk.

  2. CHANGES TO THIS PRIVACY POLICY
    This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or by other communication.

  3. INTERNATIONAL DATA TRANSFERS
    Adina is a UK business. However, we may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to email us at sales@adina.co.uk.